Shouldn’t be charged?

Dear Editor:

On Aug. 29, I went to the Trailside Medical Centre in Fergus for a blood test.  On my way out, I put the parking ticket in the machine in the lobby and paid the $3.

When I got home and looked at the payment receipt, I noticed that I had entered the parking lot at 8:19am and exited at 8:30am.  That is 11 minutes.

When they opened, Trailside said that the first 15 minutes of parking would be free. Based on this I should not have been charged $3. The parking tag, the payment receipt and the Trailside website do not show any contact information – this means you cannot lodge a complaint. I wonder how many people, every day, are being charged the $3 when they should not.

Anthony Martins,
Elora