Dear Editor:
Last weekend while picking up a takeout order of food from a restaurant in Elora, I was unfortunately able to hear an owner being verbally abused on the phone by a customer whose free delivery order was late.
I shuddered as I heard the owner finish the conversation with, “And I don’t appreciate being spoken to like that – I am doing the best that I can.”
I could tell that she was visibly shaken after leaving the main area and returning shortly thereafter.
I work with the public all the time and it always amazes me how some feel they need to berate others unnecessarily for many reasons. Why?
This business has just recently re-opened to “takeout only” after being closed for some six weeks and they, like many small businesses as well as many families everywhere, are struggling with their monthly payments.
Yes, my order was delayed too, but it eventually was ready and totally worth the wait. And, I left a healthy tip – did you when yours arrived at your door?
Please be kind to one another. We are all in this together.
Susan Harrop,
Fergus