John Thomson & Son Furniture Ltd. is not just a retail store, it’s a retail institution in the heart of downtown Fergus, worthy of its own chapter in the history of the town not only for its longevity but for its consistent commitment to customer service. Recognized as the oldest fifth generation furniture store in Canada, this business has proven that a focus on quality merchandise and personal customer care never goes out of style.
A beautiful home doesn’t either. That’s why John Thomson & Son Furniture Ltd. continues to provide customers with a wide and varied selection of furniture to fit every corner of your home, with brand name manufacturers that meet the Thomson standards for quality, comfort, style and value. Everything in the store is sourced personally by owner Neil Johnston. His great, great grandfather, John Thomson Sr. immigrated from Scotland to Fergus in 1839 and founded the business in 1872. Since Neil took over the family business more than 30 years ago, his knowledge of the marketplace and his customers, some of whom are repeat customers going generations deep, has given him an unsurpassed understanding of what his patrons want and expect in their purchases.
Making your home comfortable starts with feeling comfortable in what you purchase for your decor. Never forgetting that furniture is an investment, Neil does his homework on product lines and manufacturing practices. He carries only those lines he feels confident in putting the Thomson name behind. And because nothing speaks the truth better than tried and true experiences, customer reviews of products are a great resource for ensuring he makes solid decisions for the lines he carries, from sofa suites and recliners to bedroom furniture and mattresses.
When it comes to mattresses, the team at John Thomson & Son Furniture Ltd. only carry Canadian-made mattresses, and by Canadian-made they mean entirely manufactured sleep support systems that are comprised of materials sourced here. From the innersprings to the different types of foam and covers, you are assured Canadian built quality. You may choose any size of mattress that can also be custom built to fit any size or type of bed whether it be stationary or electric adjustable. Offering a great selection, Thomson’s can find the perfect bed to suit your individual sleep requirements. Neil promises his prices are always competitive. You can rest on that.
Buying Canadian is extremely important to Neil’s vision for the business. At Thomson’s, there has always been a commitment to support Canadian manufacturers, designers and businesses that create beautiful, quality furniture. More than 95 per cent of their in-store furniture product lines are built in Canada. It’s just good business. But it’s more than that. Customers appreciate the selection and quality of pieces that feature a Canadian-made label too. Another good reason for shoppers to support a local furniture store is because it understands their values.
Service, integrity and fair pricing are the cornerstone of the success of John Thomson & Son Furniture Ltd.. In a marketplace saturated with big box stores, online retailers and factory outlets, consumers have plenty of choice. But for those who choose to walk into the historic Fergus store, they immediately appreciate the welcoming atmosphere of a furniture store that has a dedicated sales team that doesn’t work on commission. There is no pressure to buy. No salesperson will follow you around. Just take your time. Browse. Ask questions and explore the 10,000 square foot showroom. And when you need help, one of the Thomson team will be there to offer their brand knowledge, advice and experience. Come check out a store where they don’t need to mark-up the prices to offer free giveaways. No gimmicks. No payment schemes. Just quality furniture by Canadian brands you can trust such as Décor-Rest, Elran, Crate Designs, Vokes, Ther-A-Pedic and many others.
When you’re ready to make a purchase, John Thomson & Son Furniture Ltd. offers FREE delivery, throughout Wellington County. With an extensive stock, they can deliver in-stock merchandise next day and custom orders vary depending on the manufacturer. Delivery includes setup and removal of any item being replaced with the purchase. They take care of everything. And if for any reason you aren’t satisfied with your purchase, the after sales service is every bit as sincere. For Neil and his team, it’s about building a long-term satisfied customer relationship.
Come see why generations of families across Wellington County have made John Thomson & Son Furniture Ltd. the oldest fifth generation furniture business in Canada. It’s a history Neil and his team can be proud of, and for customers, it’s a future to buy into.
Visit John Thomson & Son Furniture Ltd. at 157 St. Andrew St. W. in beautiful downtown Fergus. Open Monday to Wednesday from 10am to 6pm, Thursday and Friday from 10am to 9pm, Saturday from 11am to 7pm and Sunday by appointment. For more details, contact Neil Johnston and his team at 519-843-1502 or browse the store online at www.johnthomsonfurniture.com.
