The Guelph Police Service and Accident Support Services International Ltd. (ASSI), facilitators of collision reporting to the insurance industry, opened the Guelph Collision Reporting Centre on June 22.
The centre is designed to provide enhanced ability to the public to report collisions. The one-on-one interview process simplifies reporting. Police and insurers now have real-time access to collision data and reports through ASSI’s collision reporting and occurrence management system. In addition, the staff completes data entry for all official motor vehicle accident reports, capturing the information for analysis and policing initiatives.
The system is designed to give citizens a convenient location where they can complete a report. Police will continue to investigate collisions at the scene that involve injuries, suspected criminal activities, or damage to private property.
The reporting centre is in the Emergency Services Centre at 160 Clair Road West. The hours of operation are from 11am to 7pm Monday through Friday; 10am to 4pm on Saturdays; and noon to 4pm on Sundays, but closed on statutory holidays.
Om arrival, citizens are greeted by accident support services’ staff, who provide help to complete the police report, apply the damage-reported-to-police sticker, photographs the damage to the vehicle, and offers the customer the opportunity to contact family, broker, or insurance company directly from the centre.
The citizen is provided with a one-stop service. Police personnel are available to assist with the accident report.
The facility is the 23rd operated by Accident Support Services in partnership with police services in Ontario. Another 17 jurisdictions utilize ASSI’s program as their electronic collision and records management database.
Guelph Chief Rob Davis said his team looks forward to working with ASSI.
Davis stated, “This is an excellent example of a partnership that will provide enhanced service to the community while allowing police to re-deploy resources to higher priority needs.
In these challenging times of doing more with less, partnerships such as this exemplify the benefits of public and private sector partners working together and we look forward to this opportunity.”
For more information visit www.accsupport.com. For more information about the Guelph Police Service please visit www.guelphpolice.com.
