In every season, there is a reason the team behind Don’s Heating and Cooling are busy, and that’s simply because they’ve established a solid reputation over 30 years as experts in HVAC technology, from installation to service, meeting the needs of a growing population across Wellington, Dufferin and Simcoe counties.
Owner Don Roper loves his trade. It’s in his blood. From childhood, Don worked alongside his father, a sheet metal mechanic and Oil Burner and Gas Burner technician, who believed the best way for his son to learn was to hand him the tools of the trade and lead by example.
Family is central to Don’s Heating and Cooling today. Don’s wife Margaret is the office manager. Daughter Vanessa Wismayer is the business controller, while son Terry Roper is general manager of operations, and his wife Stacey is the manager of marketing and advertising.
Since establishing Don’s Heating and Cooling in 1990, Don has built a skilled team in all facets of the business to ensure his high standards of customer service and professional workmanship are met every time. It’s more than just a workplace; it’s a family. Those are the values the team takes into the communities they serve too. When it comes to HVAC, this crew has it covered.
The team strives for 100% customer satisfaction, whether it’s a furnace service call, an air conditioner install, a quote for fireplace or central vacuum, a water-heater repair or advice on air-quality control options for your home. When you call, you’ll actually speak to a member of the team. At busy times, if you have to leave a message, rest assured a real person will call you back. You’re a priority. Every job matters. Every customer matters.
Don’s team prides themselves on treating every customer with respect, from the quote to the installation, and the preventative service to follow. That means fair pricing and honouring that when a customer calls, their needs, urgent or not, are important to their family’s quality of life.
Often repairs are inexpensive and a quick fix, but sometimes, a replacement is needed, and the team understands that can be expensive. Finding cost-effective solutions to get HVAC systems back up and running is priority one. With something as critical as a furnace, an investment that isn’t often readily available in a household budget, Don’s experienced sales technicians are trained to present customers with options. Direct customer service means talking with a technician who will explain the options, answer questions in real-time and create a plan. It’s about working with customers to find solutions to reduce their stress.
Preventative maintenance is one of the simplest and most cost-effective ways to ensure the longevity of HVAC systems. Educating consumers on maintenance schedules actually saves clients money. Rest assured Don’s team is here to help families today and tomorrow.
It comes back to that belief in family values. Unlike bigger HVAC service companies that answer to shareholders, Don’s Heating and Cooling is a small family-run business. Supporting local means local support when you need it. There are no fine print contracts or high pressure sales. After 30 years, the goal remains to make people feel comfortable in the sanctuary of their own homes.
Don’s Heating and Cooling offers a “LifeTime Workmanship Guarantee,” ensuring that any equipment they’ve installed in a client’s home that fails due to a workmanship error will be repaired at no charge, even if the current home-owner isn’t the original purchaser of the product. It’s a guarantee that gives clients comfort and security. Don says it’s beyond industry-standards to offer this, but it speaks to how much he believes in the work and services his team provides.
Customers can be confident that Don’s Heating and Cooling invests in their team’s knowledge and training to stay current on the best technologies the trade has to offer. That knowledge is transferred to the customer, educating them on changes in building codes, best practices in the industry, and options that will enhance the value of their home.
For five consecutive years, Don’s Heating and Cooling has achieved the prestigious Carrier Factory Authorized Dealer’s “President Award,” bestowed to the top Carrier Dealers in North America. The award recognizes a dedication to HVAC services, ensuring the team meets a criteria of certification and technology updates. It’s not just a plaque on the wall; this award sets an industry standard that Don’s team continues to strive to achieve.
Come see for yourself. Don’s Heating and Cooling has showrooms in Alliston and Orangeville. You’ll be greeted by a team member who knows the full line-up of HVAC products and services offered, including everything from gas fireplaces and barbecues, to furnaces, heat pumps, vacuum systems, indoor air quality options, and more. No pressure. No stress. Just a conversation that will leave you feeling empowered to make the right choice for your budget, your home and your family.
Meet the team of Don’s Heating and Cooling with a visit to their Orangeville showroom at 633419 Hwy 10, Unit 1A, Mono. For a complete list of products and services, visit www.donsheatingandcooling.com or call 519-942-1568.
Don’s Heating and Cooling
633419 Hwy 10, Uniy 1A, Mono
Tel: 519-942-1568
