New accessibility laws for businesses have many owners concerned about compliance. However, there are simple, cost-effective solutions.
The establishment of customer service policies and training staff to effectively identify, communicate, accommodate and adapt service for people with various disabilities can significantly improve the overall accessibility of your business.
With one in seven Canadians having a disability, accessibility ensures your products and services are available to the entire marketplace. Canadians with disabilities spend $25-billion a year, and if customers can’t access your products or services, they can’t spend. Accommodation expands reach and improves corporate perception, customer satisfaction, and consumer loyalty.
To better understand accessibility requirements contact Roll a Mile, a local accessibility consulting and compliance firm that helps businesses implement and comply with accessibility requirements, at www.rollamile.com, 519-823-3046 or access@rollamile.com.
