Customer Service Contrasts
I have a compliment and a complaint as to customer service in Centre Wellington. First I want to talk about the absolute excellent way we were treated at one of our locally owned establishments. On Saturday May 14th we had a birthday party at the Goofy Newfie the owner could not have done more to make all the arrangements and organization of the party completely easy before hand. The staff did everything they could possibly do to make the evening a first class event and their professionalism and caring attitude are tributes may businesses could learn a great deal from.
On the complaint side. I walk a lot in the town of Fergus and I have two observations that irritate me everytime. One is dog people who take the time pick up after their dog but then for some reason dispose of that little bag in the bushes along the trail or behind a tree or tucked in behind mailboxes. Do they expect someone to come along and pick up after them? The second is fast food wrappers that people seem to think they have the right to dispose of out their car windows. The arrogance it takes to believe they are so important that someone else should pick up after them astounds me.
That same arrogance is the second of my customer service complaints. Our chain owned franchise run fast food dispensaries have taken their garbage units away from their drive through lanes. I said before I have issues with garbage out car windows and that said I have always used the garbage cans to dispose of my coffee cups and muffin and donut bags. the removal love these cans can do nothing but add to the littler on said streets. If I have to get out of my truck to dispose of my littler in a can it will be at a local owned and caring establishment where they care about our environment and their customer service. The arrogance of these fast food owners to believe someone else should be responsible for their garbage is truly head shaking but shouldn’t be because this is just another example of profit first customer service last of most big corporations.
Carl Gray